Outside the Box | Independent vs. Captive Agents: What You Need to Know

By April 6, 2026Video
Outside The Box video series

When it comes to insurance, more options don’t always mean better results.

In this episode of Outside the Box, Terry Campbell of Johnson Insurance breaks down a common misconception: that working with multiple agents will get you the best deal. In reality, the opposite is often true.

Terry explains the difference between captive and independent agents, how insurance markets actually work, and why having one trusted advisor represent you can lead to better coverage, stronger negotiation leverage, and ultimately a better outcome.

If you’re renewing a policy, acquiring a property, or building something new, understanding how the quoting process works can make a significant difference.

In this video, you’ll learn:

  • The difference between captive and independent insurance agents
  • Why using multiple agents can limit your options
  • How independent agents access and negotiate across multiple markets
  • What to look for in an agent who truly represents your best interests

At Johnson Insurance, we work for you—not the insurance companies—bringing you options, clarity, and confidence in your coverage decisions.

???? Have questions or want to talk through your coverage?
Visit: https://gojohnsoninsurance.com
Call: 800-255-7777