How can self-storage owners better manage risk, reduce claims, and protect their facilities?
In this episode of Outside the Box, Terry Campbell of Johnson Insurance breaks down the relationship between risk management and compliance and why both matter when operating a self-storage facility.
Terry compares risk management and compliance to two players on the same football field: risk management is the coach helping you prepare for challenges, while compliance is the referee making sure you’re playing by the rules.
In this episode, Terry covers:
• Physical security and property maintenance
• Preventing slips, trips, falls, and other liability claims
• Roof, gutter, HVAC, fire protection, and pest-control inspections
• Tenant agreements and state-specific lien requirements
• Lien sales and disposal procedures
• Data and management software security
• Emergency and hurricane preparedness
• The difference between risk prevention and risk mitigation
• Why documenting incidents is so important
• How sharing strong risk-management practices with your insurance agent and carrier can help tell a better underwriting story
A strong risk-management program cannot eliminate every loss, but taking proactive steps can help reduce the frequency and severity of claims—and put your facility in a stronger position when it comes time to secure insurance coverage.
Need help getting started? Terry has a risk-management template that self-storage operators can use as a starting point for building a program tailored to their facility.
📞 800-255-7777
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