As Johnson Insurance closed the chapter on 2025, we reflect a year defined by momentum and meaningful milestones. From celebrating 110 years in business to earning national recognition for culture and performance, this year reinforced what has always set Johnson apart: people, partnerships, and purpose.
Here is a look back at the metrics, milestones, and moments that shaped 2025 and positioned us for continued growth in 2026.
BY THE NUMBERS
2025 Agency Performance
- Client retention rate: 91.4% YTD
- Total new policies written: 524
- Average turnaround time for quotes: 7-10 business days
These numbers tell a bigger story beyond growth alone. They reflect trust earned, responsiveness delivered, and long-term relationships strengthened across every line of business we serve.
GUIDELINES THAT GUIDE EVERYTHING WE DO
Behind every metric is a clear set of agency guidelines that have shaped Johnson Insurance for more than a century and continue to guide how we serve clients today.
We believe insurance should be relationship driven, transparent, and advocacy focused. That means meeting clients where they are, asking better questions, and delivering coverage guidance rooted in understanding, not transactions.
Our team is committed to:
- Client advocacy, especially when it matters most
- Clear, honest communication
- Consistency across sales, service, and support
- Industry specialization and informed guidance
- Long-term partnerships built on trust
These principles are the foundation of our longevity and remain central to how we serve our clients, partners, and communities.
INVESTING IN OUR PEOPLE
We continued investing in our people by welcoming new team members and supporting professional development across the agency.
New team members in 2025
Licenses and designations held across the agency
- Property and Casualty
- CIC, CISR, CLCS, AFIS, PLCS, SHRM, IA-MBA, and additional certifications in progress
- Total licenses held as a team: 69!
Our commitment to education and career development ensures clients are supported by knowledgeable professionals who understand both risk and industry nuance.
SHOWING UP AND STANDING OUT
In 2025, Johnson Insurance took a meaningful step forward in how we show up across digital platforms and industry conversations, with a renewed focus on education, visibility, and thought leadership.
A cornerstone of this effort was the expansion of Outside the Box, our video series hosted by Terry Campbell. Throughout the year, we published 21 new episodes featuring candid conversations on self-storage, risk management, lending, development, and operations. Terry was joined by respected industry voices including owners, operators, lenders, builders, and strategic partners, creating practical, experience-driven discussions designed to meet clients where they are and address real world challenges.
Alongside video content, we continued to invest in written educational resources. Fourteen blog posts were published in 2025, covering topics across self-storage, commercial insurance, and risk management. This included expanded content within our Self Storage Resource Hub, giving facility owners and builders a centralized place to access insights, tools, and guidance tailored to their needs.
Together, these initiatives strengthened message consistency, supported internal alignment, and expanded Johnson Insurance’s visibility and credibility with clients, partners, and the broader industry.
BUILT ON RELATIONSHIPS
Throughout 2025, Johnson Insurance strengthened its presence across agriculture, self storage, and commercial insurance through a relationship driven approach rooted in education and shared growth.
From our home base in Mocksville, North Carolina to industry events in Las Vegas, Orlando, and beyond, we connected with clients, partners, and peers through in person conversations that deepened relationships and sparked new collaboration across lending, development, construction, operations, and risk management.
We are grateful to work alongside a diverse network of partners whose collaboration allows us to support clients at every stage of growth. By prioritizing long-term value over transactions, these relationships lead to stronger outcomes for the clients and communities we serve.
OUR DIGITAL FRONT DOOR
This last year, the Johnson Insurance website did exactly what it was designed to do. It backed up conversations, reinforced credibility, and helped clients and partners feel confident about who they were working with.
From July through November, nearly 5,000 users visited the site, with the majority arriving directly. That pattern reflects brand recognition driven by referrals, in person meetings, and relationship-based sales conversations.
Organic search accounted for about one quarter of traffic as educational and industry focused content gained visibility, particularly in self-storage and commercial insurance. Visitors consistently engage with pages that answer the most important questions: who we are, how to reach us, and how to get coverage.
A YEAR WORTH CELEBRATING!
2025 was a standout year for Johnson Insurance, marked by national recognition, industry validation, and team achievements that reflect our commitment to people, performance, and progress.
- Best Practices Agency 2025 | Independent Insurance Agents and Brokers of America and Reagan Consulting – Named one of only 348 agencies nationwide, recognizing excellence in growth, retention, innovation, and leadership.
- Best Employers 2025 | Business North Carolina – Recognized for a people-first culture built on collaboration, growth, and client advocacy.
- Progressive Insurance Agent Rewards Winner – National recognition for outstanding performance in recreational lines and auto bundles through Progressive’s Float, Ride, Roll, and Bundle campaign.
A LEGACY STILL IN MOTION
Johnson Insurance hit a milestone few businesses ever reach: 110 years in business. That kind of longevity does not happen by accident. It is built on trust earned over generations, relationships that last, and a deep commitment to doing right by our clients and our community.
While we honored our history, we also celebrated what truly carries the Johnson name forward every day: our people.
Celebrating Team Milestones in 2025
- Wes Johnson: 17 years of leadership and legacy
- Jessica Yarbrough: 11 years of dedication and excellence
- Lindsey Owens: 11 years of commitment and growth
- Tina West-Brown: 12 years of consistency and care
- Natalie Winters: 11 years of trusted expertise
- Hayley Coggins: 7 years of impact and momentum
- Justine Sandoval: 6 years of teamwork and reliability
CHANGING THE EXPERIENCE OF INSURANCE
In 2026, our focus is clear: continue changing how insurance feels for the people who rely on us. We are committed to delivering an experience built on clarity, advocacy, and partnership, so clients feel informed, supported, and confident at every stage.
Claims Advocacy: Our Promise in Action
When a claim is denied or challenged, our work is just beginning. In 2026, we are strengthening claims advocacy through deeper policy reviews, clearer communication, and confident guidance through appeals. This is where trust is proven and where Johnson Insurance continues to stand apart.
Commercial Growth: Growth That Creates Impact
We will pursue strategic, sustainable commercial growth within our core niches. Growth matters not just for the agency, but for the ripple effect it creates stronger businesses, more resilient communities, and greater opportunity for our team.
Every policy represents a problem solved. Every relationship creates long-term value.
